Return&Refund

Effective Date: June 17, 2026

Due to the nature of pharmaceutical products, returns and refunds are governed by strict safety and regulatory requirements.

Returns

Returns may be accepted only under the following circumstances:

• Incorrect products were supplied.
• Products were received in damaged condition.
• The delivered product differs from the confirmed order.

Non-Returnable Products

For safety and compliance reasons, the following cannot be returned:

• Opened products.
• Used products.
• Products not stored according to recommended conditions.
• Products returned without valid proof of issue.

Reporting Issues

Any concerns regarding damaged or incorrect products must be reported within 48 hours of delivery, along with supporting photographs and relevant order details.

Refund Process

Approved refunds will be processed through the original payment method within 7–14 business days, depending on banking procedures.

Contact Information

For return and refund assistance, contact:

Sanogenix Pharma

Registered Office:
Shop No. 8, Bhoomi Acres, Phase 2, Hiranandani Estate, Thane West, Thane – 400615, Mumbai.

Branch Office:
Ram Agencies, New No. 273/2, 2nd Floor, Mysore Road, Quddadahalli, Bangalore (KA) – 560026.

Phone: +91 7013515831

Email: Info@sanogenixpharma.com